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Support
Find more help, contact the team and share useful troubleshooting information.
6 articles
Articles in Support
Report a problem safely
Give support a reproducible report without exposing secrets or confidential evidence.
#bug report#support ticket#screenshot#reproduction steps#security#privacy
Troubleshoot uploads and exports
Check file limits, permissions, pop-ups and source completeness safely.
#upload failed#export failed#csv#xlsx#pdf#docx
Troubleshoot publishing and submissions
Resolve draft, version, recipient and completion problems in surveys and evaluations.
#publish error#draft#submission#survey closed#rfi version#required question
Troubleshoot invitations and secure links
Resolve missing, expired or audience-mismatched vendor, stakeholder and approval access.
#invite#invitation#otp#email code#expired link#vendor portal
Troubleshoot missing or read-only controls
Work out whether a missing action is caused by role, scope, workflow state or plan.
#read only#missing button#permission denied#role#project access#locked
Getting help
Search the Help Centre, ask the assistant or contact support with useful context.
#support#help widget#contact#ticket#status#incident