Terms of Service

1. Eligibility and accounts

You must be at least 18 years old and authorised to enter into binding agreements on behalf of yourself or your organisation to use the Services. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access to your account.

2. Permitted use

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable law or regulation
• Attempt to gain unauthorised access to any part of the Services or our systems
• Use the Services to transmit malware, spam, or harmful content
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Use automated means to access or scrape the Services without written consent
• Resell or sublicense access to the Services without our written permission
• Use the Services to process or store data in violation of applicable privacy laws

3. Subscriptions and payment

Access to full platform features requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan selected. All fees are exclusive of VAT, which will be added where applicable.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for unused portions of a billing period except as required by law.

We reserve the right to modify subscription prices on 30 days' notice. Continued use of the Services after the effective date of a price change constitutes acceptance.

4. Free trials

We may offer free trial access to the Services. Trial periods are typically 14 days. At the end of the trial period, your access will be downgraded to a free tier or terminated unless you subscribe to a paid plan. We reserve the right to modify or terminate trial offers at any time.

5. Your content

You retain ownership of all content you submit to the Services ("Customer Data"), including project data, evaluation scores, RFI responses, and vendor information. By using the Services, you grant us a limited licence to store, process, and display your Customer Data solely for the purpose of providing the Services to you.

You represent and warrant that your Customer Data does not infringe the intellectual property rights of any third party and complies with all applicable laws. You are solely responsible for the accuracy, completeness, and legality of your Customer Data.

6. Anonymised community data

Disqovr aggregates and anonymises vendor evaluation scores across customers to produce community benchmark data (the "Community Scores"). By using the Services, you agree that your anonymised, aggregated evaluation scores may be included in Community Scores. Community Scores cannot be traced back to your organisation or your specific evaluations.

7. Intellectual property

All rights in the Disqovr platform, including software, design, trademarks, and documentation, are owned by Disqovr Ltd. These Terms do not grant you any rights to our intellectual property beyond the right to use the Services as expressly permitted here.

8. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with these Terms and to use such information only for purposes of the relationship established by these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Service availability

We aim to provide a reliable, high-availability service but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability, with reasonable advance notice where possible. Enterprise customers with SLA requirements should contact us for contractual uptime commitments.

10. Limitation of liability

To the maximum extent permitted by applicable law, Disqovr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services, even if we have been advised of the possibility of such damages. Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Disqovr, its officers, directors, and employees from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, your Customer Data, or your violation of these Terms.

12. Termination

Either party may terminate these Terms by cancelling the subscription. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to use the Services ceases immediately. We will retain your Customer Data for 90 days following termination to facilitate data export, after which it will be deleted.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these Terms

We may update these Terms from time to time. We will provide 30 days' notice of material changes by email to workspace administrators. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms should be directed to legal@disqovr.io or through our contact form.