Digital Transformation18 November 2025
Close the loop with post-implementation reviews
After go-live, survey the people who use the software to confirm it’s actually delivering — and to start the next review on the right foot.
Most selection processes go quiet the moment the contract is signed. That’s exactly when the most useful evidence becomes available: does the chosen tool actually do the job?
From go-live to the next renewal
Run a post-implementation survey to the people now using the software and capture whether it’s delivering against the outcomes you bought it for. The result is a feedback loop: each evaluation is better-informed than the last, and when renewal comes round you’re starting from evidence, not memory.
Closing the loop is what turns one good decision into a repeatable process.